Thomas Jefferson Foundation, Inc.
  • Charlottesville, VA, USA
  • Part Time

Monticello seeks candidates for our Part-Time Guest Services Specialist position. This role ensures guests of Monticello feel welcome, supported, and informed. Duties include assisting with timed ticketing, security processes, and line management. Further duties include informing guests about current programs, exhibitions, and special events; ensuring effective modeling and messaging of COVID precautions; and providing services as necessary to accommodate groups and person with disabilities. Individuals will also perform additional customer service duties as assigned for special events and projects, as well as assist guests with inquiries and wayfinding as needed.

Successful candidates should have an approachable, friendly demeanor, with a commitment to and experience delivering exemplary customer service, enthusiasm for working with people, demonstrated ability to resolve guest issues, and be comfortable working outdoors in all weather conditions. Strong verbal communication skills, ability to adapt to changing environments, and an interest in the history of Monticello are essential.

Candidates should be computer proficient and have a willingness to learn new technology. Standing for extended periods and some walking required. Some lifting of items up to 40 lbs. is necessary. This position requires extended periods of time speaking with guests, sometimes in groups, over ambient noise. Must be available to work after-hours events, weekends, and holidays. Open until filled.

The Thomas Jefferson Foundation is an Equal Opportunity Employer. Diverse candidates encouraged to apply.

Thomas Jefferson Foundation, Inc.
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